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This book is a guide to ensuring the longevity of Six Sigma initiatives within organisations. Building on the technical aspects of Six Sigma, George Eckes focuses on the often-overlooked cultural component. He teaches readers how to manage the human side of change and explains why it’s essential for driving dramatic improvements.
Eckes details methods for creating a need for Six Sigma and diagnosing and overcoming resistance. By balancing cultural and technical changes, this book equips organisations with the means to systematically improve their chances of a solid change initiative. It’s a practical resource for those seeking a successful and lasting Six Sigma transformation.
Used (good, see images, rear cover sticker) Hardcover ISBN 0471415480
