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"Difficult Conversations" offers a practical guide to navigating challenging discussions in all aspects of life, from personal relationships to professional settings. Drawing on fifteen years of research from the Harvard Negotiation Project, the authors illuminate the underlying structure of difficult conversations and provide a step-by-step approach to understanding and managing them effectively.
The book explores how to decipher unspoken elements, identify harmful assumptions, and understand the role of emotions in communication. It teaches readers how to prepare for tough talks, initiate them constructively, and maintain a productive dialogue regardless of the other person's reaction. Learn how to express yourself clearly, listen empathetically, and resolve issues collaboratively. This book equips you with the tools to transform difficult interactions into opportunities for understanding and stronger relationships.
Condition: Used (good, see images) Hardcover ISBN 0670883395
